Dear Me Notepad

How much is shipping?

Peak & Main offers FREE Shipping in Canada on purchases over $99 or Flat Rate of $14 for purchases under $99.

Shipping is completed through Canada Post and is trackable and insured.

How long will it take to get my order?

Your order will be shipped within 3 business days and shipment time depends on where you are located but is generally within 3-5 business days after shipment.

Do you ship internationally?

We currently only ship to Canada but sign up to our mailing list to be first to know when that changes!

Do you offer local pick-up?

Items purchased through our online store can be picked up at Common Ground Clothing in Dawson Creek within 24 hours of purchase. We will send you an email confirming your items are ready for pickup. 

Orders can be collected during our regular business hours.

Can I return my order?

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Contact us at peakandmain@gmail.com to request a return. 

The customer is responsible for the cost of shipping on a return, unless during the request process it is determined that the error is that of Peak & Main.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

My item arrived damaged, what should I do?

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Are any items excluded from this return policy?

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have following the process above. Once the return is accepted, make a separate purchase for the new item.

How long will it take to get my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.